Watch: Delivery driver caught in the act
This is the moment a DPD delivery driver took a photo to say a fragile parcel had been delivered – and then launched it over a nearby 6ft wall.
Jonathan Ward, 51, sold the £625 fabric printer on online auction site eBay and said he posted it to the buyer inside a box covered in eight stickers marking it as fragile or delicate.
However, he was horrified when the buyer got in touch to say it had arrived ‘broken beyond repair’.
CCTV footage shows the delivery driver taking a ‘proof of postage’ photo, before lifting the 25kg parcel over his head and pushing it over a wall.
Another video shows it landing on the other side, bouncing off a metal staircase, which Ward claims must have been when it broke.
The precious parcel – a printer bought to make face masks – landed in the back stairwell of a chemist under the flat it was posted to.
Ward said DPD ignored his pleas for help – and he was forced to refund the buyer himself.
He said: “It’s disgraceful. They now won’t reply to my emails – they’ve cut me off completely.
“They need to take responsibility for what they’ve done.
“It’s not just a normal printer, it’s a printer for clothes and it was expensive – I’m £650 out of pocket.
“It’s not like it accidentally fell out the back of his van – he willfully launched it.”
The printer was posted to the buyer in Enfield, north London, on 9 September.
A staff member from the chemist found the discarded box later that day – and informed the recipient who lived upstairs.
Ward said he complained to DPD – but was only refunded the £17.99 express delivery charge.
When approached for comment, a spokesperson for DPD said a full investigation was now underway.
He said: “At DPD we take customer service and the behaviour of our staff very seriously indeed, which is why we’ve topped the Money Saving Expert parcel delivery customer satisfaction poll for the last seven years.
“Clearly, the experience here falls a long way short of what we would expect from our drivers.
“We are carrying out a full investigation and we will always take firm action where the conduct of our people is found to be below our high standards.
“We are also in contact with the parcel recipient to resolve the situation fully.”
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